为教育而译:设计思维小贴士

2020-2-3

 

Empathy Interview Guide

同理心访谈指南

 

原文链接:The Teachers Guild 

译者:彩云小译+詹娜+黄真真
 

Meeting student needs starts with deep understanding. Empathy interviews drive toward the “why” to uncover new insights.

要满足学生的需要,首先要有深刻的理解。同理心访谈的目标是努力挖掘“为什么”以揭示新的洞察。

 

Conduct your interview:

ASK WHY

Then ask it again (and again).

“It was hard for me to start the college application process.” WHY?

“It just felt daunting.” WHY?

“I didn’t really know what my true interests were yet at the start of 11th grade.”

With each why you ask, you gain deeper understanding.

 

进行访谈:

问为什么

然后再问一遍 (再问一遍)。

“我很难开始大学申请程序。” 为什么?

“这让人感到畏惧。” 为什么?

“11年级开始时我仍不知道自己真正的兴趣是什么。”

每问一个为什么,你都会获得更深层次的理解。

 

STAY NEUTRAL

Avoid correcting your interviewee or offering up too much of your own opinions.

 

保持中立

避免纠正你的被采访者或者提供太多你自己的观点。

 

SOLICIT STORIES

“Tell me the last time you…”

 

征集故事

“告诉我你上一次... ”

 

SIT WITH THE SILENCE

Allow for wait time to give your interviewee room to think.

 

安静地坐着

允许等待时间,给你的受访者一个思考的空间。

 

Capture your interview:

USE STORYCORPS

The Storycorps app is a great tool to capture your interview. Download it on your phone and walk through their set-up process. When done recording, copy the link and post it into the Empathize phase.

 

捕捉你的访谈:

使用 STORYCORPS应用程序

STORYCORPS应用程序是一个很棒的用来捕捉你的访谈的工具。 将它下载到你的手机上,然后完成安装设置。 当你完成记录,复制链接并将其粘贴到APP中的【同理心阶段】版块。

 

SHARE DIRECT QUOTES

Record your interview using your phone. Afterwards, create a post that includes direct quotes and your insights gained from them.

 

分享受访者的原始表达

使用手机记录你的访谈。 之后,创建一个帖子,包括直接引用受访者的原始表达以及你从受访者那里获得的洞察。

 

TAKE PHOTOS

One artifact photo, one portrait photo, or one environment photo can help bring interview to life for new audiences. Make sure to get everyone’s permission and be subtle.

 

拍照

一张作品照片、一张人像照片或一张环境照片都可以让新观众更加具象地了解访谈过程。 不过记得要得到每个人的许可,并且要谨慎。

 

Note About Consent:

If you’re interviewing an adult, remember: Get their consent to share their interview on The Teachers Guild site. If you’re interviewing a minor, remember: Make sure their parent/guardian and the student understands how the interview will be used and how it will be shared. Consult the school’s policy. If you plan to use StoryCorps, their terms and conditions specify that minors under 13 are not eligible to be interviewed.

 

关于征求同意的备注:

如果你正在访谈一个成年人,请记住: 获得受访者的同意后才能在The Teachers Guild的网站上分享对其的访谈。 如果你正在访谈一个未成年人,请记住: 确保他们的父母 / 监护人和学生自己能明白访谈结果将会如何被使用以及被分享。 咨询学校的政策。 如果你计划使用 StoryCorps应用程序,其条款规定13岁以下的未成年人不能接受采访。


Run a Brainstorm

进行头脑风暴

 

原文链接:The Teachers Guild

译者:彩云小译+詹娜+黄真真

 

Generate ideas!

Great brainstorms are magical. They create a judgement free, optimistic experience that welcomes all voices and ideas.

 

产生想法!

优秀的头脑风暴是神奇的。 它们创造出一种不评判、欢迎所有的声音和想法的积极体验。

 

Brainstorming rules:

Defer judgment

Build on the ideas of others

Encourage wild ideas

Stay focused on topic

Be visual

Go for quantity

 

头脑风暴的规则:

暂缓评判

借题发挥

异想天开

避免跑题

图文并茂

多多益善

 

Pro-tips:

Say “Yes, and...”. The first word accepts ideas and the second builds on it.

Share ideas as “headlines”—don’t go into too much detail.

Stay focused on the How Might We question at hand.

 

准备小贴士:

说“是的,而且... ... ”。 第一个词接受观点,第二个词以此为基础延伸。

将想法作为“标题”分享ーー不要描述过多细节。

把注意力集中在当下”我们可以如何“的问题。

 

Run a brainstorm in 5 quick steps and 20 minutes or less:

1. Get materials together. Post-its often help to separate ideas, but they’re not necessary.

2. Find some friends to brainstorm with!

3. Have the How Might We question ready.

4. Share the Brainstorming Rules to set norms.

5. Generate wild ideas!

 

用5个快速步骤和不超过20分钟时间进行头脑风暴:

1. 将材料准备好。 便利贴通常有助于把想法分开,但它们并非必需。

2. 找一些朋友一起头脑风暴!

3. 准备好”我们可以如何“之类的问题。

4. 分享头脑风暴规则以设定规范。

5. 产生狂野的想法!

 

Share back ideas:

TAKE PHOTOS

Take some photos of the post-its with ideas on it, a group photo, or a photo of the room!

 

分享想法:

拍照

拍一些写上创意想法的便利贴的照片、一张集体照或一张房间的照片!

 

PICK OUT A FAVORITE IDEA

After your brainstorm is finished, vote on favorite ideas or pick out one idea to share back with The Teachers Guild.

 

选出一个最喜欢的想法

你的头脑风暴结束之后,投票选出你最喜欢的想法,或者选出一个想法和The Teachers Guild分享。


Make it Real: Build

让它成为现实: 创建

 

原文链接:The Teachers Guild

译者:彩云小译+詹娜+黄真真

 

Make ideas tangible.

You’re building to learn—so obstacles and failures are opportunities for creativity and growth.

 

使想法可感知

你通过创建来学习ーー所以,障碍和失败都是创造力与成长的机会。

 

Reflect

Take a couple of minutes to jot down your thoughts to these questions:

·What are my assumptions?

·What do I want to learn?

·Who might I put this in front of to test it?

 

反思

花几分钟时间记下你对以下问题的想法:

·我的假设是什么?

·我想学什么?

·我可以把这个放在谁的面前来进行测试呢?

 

Build

There are many ways to prototype an idea. You may choose different methods depending on what you are trying to learn. Prototypes should be quick to build and test.

 

创建

将一个想法原型化的方法有很多种。 你可以根据自己想学的东西选择不同的方法。 原型应该是能被快速创建和测试的。

 

METHODS FOR PROTOTYPING A SPACE

Spaces are everything from our classroom layout to the hallways in our schools. School space informs how our students feel and prompt certain behaviors.

·Sketch an overhead blueprint

·Build a mini 3-D model

 

建立空间原型的方法

从我们的教室布局到我们学校的走廊,空间无处不在。 学校空间会影响学生的感受以及促进某些行为。

·草绘一张俯视图

·创建一个迷你三维模型

 

METHODS FOR PROTOTYPING A ROUTINE

Routines can be simple practices, like saying hello in the morning, to more complex practices, like how students form teams. Routines are powerful drivers of school culture.

·Write a letter from the future

·Run a role play

 

制作常规流程原型的方法

常规流程可以是简单步骤,比如早上打招呼,也可以是更复杂的步骤,比如学生如何组成团队。 常规流程是学校文化的强大驱动力。

·写一封来自未来的信

·进行角色扮演

 

METHODS FOR PROTOTYPING A CURRICULUM

Curriculum prototypes help us break down upcoming projects into smaller pieces and test it quickly with students, parents, or other community members.

·Create a storyboard

·Create a diagram

 

制作课程原型的方法

课程原型可以帮助我们将即将到来的项目分解成更小的部分,并对学生、家长或其他社区成员进行快速测试。

·创建一个故事板

·创建一个图表

 

Test

Testing a prototype is all about learning how it meets the needs of the person or group you’ve been designing for. Test to learn, not to sell.

·Start small. Testing with small groups, like groups of 2-4 students. It’s less high-stakes.

·Solicit feedback. Notice behaviors. Ask what they would change and why.

·Be Experiential. Always provide something for your students to interact with.

·Prototyping methods

·Use these additional methods to start prototyping. Remember to start small and have fun!

 

测试

测试原型就是学习它如何满足你的用户(个人或团队)的需要。 测试是为了学习,不是为了销售。

·从小事做起。 在小组内测试,比如2-4个学生的小组。这样能够降低风险。

·征集反馈。关注行为。询问他们会改变什么以及为什么。

·有体验性。总是为你的学生提供一些可以互动的东西。

·原型设计方法。

·使用以下这些补充方法来创建原型。记住要从小事做起,并享受乐趣!

 

CREATE A STORYBOARD

Storyboards are great for ideas that stretch across time. Create a storyboard for ideas that involve sequential or interactive steps across days or months.

 

创建故事板

故事板对于随时间延伸的想法来说是非常好用的。 为包括多个步骤(可能按顺序进行或者互相关联)的想法创建故事板。

 

DRAW A DIAGRAM

Diagramming can test how a complex system might function. Making diagrams can also help to build consensus. Diagrams should lay out key stakeholders, assets, and important levers within your concept.

 

绘制图表

图表可以测试一个复杂的系统是如何运作的。 制作图表还可以帮助建立共识。 应在图表中列出你的概念中的关键利益相关者、资产以及重要杠杆。

 

LETTER FROM THE FUTURE

Imagine what the future might look like if your idea were brought to life. This type of prototyping forces you to think idealistically and can help you learn what’s most important to your concept.

 

来自未来的信

想象一下,如果你的想法变成了现实,未来将会是什么模样。 这种类型的原型设计迫使你去理想化地思考,并且可以帮助你认识到什么东西对于你的概念来说是最重要的。

 

MAKE A MOCK-UP OR WIREFRAME

Get visual. This is a great tool to represent tech solutions. Show the flow or journey you would want the user to have.

 

制作模型或线框图

通过视觉形式展示。 这是一个呈现技术解决方案的好工具。 展现出你希望用户经历的流程或旅程。

 

3D BUILD

Make a model for ideas that are objects or involve space. You can create several different versions and then test these various versions with your student.

 

三维创建

为关于物体或涉及空间的想法创建模型。 您可以创建多个不同版本,然后与您的学生测试这些版本。

 

ROLE PLAY

Role plays can test experience-based ideas. You can assume different roles and begin testing that way.

Or you can create a screenplay and act it out with puppets or stick figures.

 

角色扮演

角色扮演可以测试与体验有关的想法。 你可以承担不同的角色,并开始测试。

或者你可以创作一个剧本,用手偶或简笔画来表演。